| General Q. What brands does USNR support?
A. USNR has grown steadily over the years and acquired many brands of equipment. We currently support equipment for brands such as:
Inovec
Perceptron
Forano
Hemco
Irvington-Moore
Kockums-Cancar
Chip-N-Saw
Schurman Machine
Lunden Industries
Ukiah Machine
CM&E
Letson & Burpee
Applied Theory
CSMI
Log Boss Systems
Lumber Systems, Inc. (LSI)
Eaves
Bush
Trojan
…and more
To discuss other brands, please give us a call at 800.BUY.USNR (800.289.8767) or email us at sales@usnr.com. Our Parts and Conversion teams will be glad to help you with your requests.
Q. Where is USNR located?
A. USNR has six (6) divisions located throughout North America. You can find USNR in Plessisville, Quebec; Parksville, British Columbia; Hot Springs, Arkansas; Jacksonville, Florida; Eugene, Oregon; and Woodland, Washington. Headquarters are in Woodland, Washington. You can contact any of the above divisions by calling 800.BUY.USNR (800.289.8767).
Q. I’m interested in talking with a salesperson about USNR’s equipment, with whom should I speak?
A. Glad you asked! With exceptionally strong experience and unparalleled history in the wood processing industry, USNR is proud to share our confidence in our expanding sales team. USNR has redeveloped and improved our sales structure to offer our clients faster response times, broader support, and deeper product knowledge of all USNR equipment. To say it more succinctly, USNR has developed a sales team that you can look to as your partner.
MIKE CREGER, JEFF FALK, and JOHN REED
US Capital Equipment Sales Team
STEVE DALBY and MARTIN VAILLANCOURT
Canadian Capital Equipment Sales Team
TOBY SLAGLE
International Capital Equipment Sales
JEFF COWLEY, BOB POPE, ALAN ROBBINS, and WHIT WHITMIRE
Lumber Dry Kiln Sales Team
GARY MIDDLETON, DALE BRADICICH, JOHN SEIFERT, CARL THOMAS, RANDY LAYTON, and VERN PITTMAN
North American Optimization Equipment Sales Team
CHRIS BLOMQUIST
International Optimization Equipment Sales
ProductsQ. What equipment does USNR produce?
A. USNR is the largest U.S.-based manufacturer of capital equipment and advanced control systems for the lumber manufacturing industry. With our recent acquisitions, we have added to the depth and breadth of both our experience and products. This allows USNR to offer an even wider range of high-quality products for the smaller producer in addition to the complete systems for the largest producer in the sawmill and Engineered Wood Products Markets.
LOG PROCESSING
-Log Conveyors/Transfers
-Step Feeders
-Debarkers
-Bucking Systems
PRIMARY BREAKDOWN
-Carriages
-Bandmills
-Log Turners
-Extended Length Infeeds (ELI)
-Sharp Chain Systems
-Chippers/Canters
-Circle-Saw Headrigs
SECONDARY BREAKDOWN
-Straight-Sawing Gangs
-Curve-Sawing Gangs
-Edgers
-Trimmers
-Resaws
SORTING & STACKING
-Lumber Sorters
-Lumber Stackers
DRYING
-Dry Kilns
-Green Burners
PLANER MILL
-Planers
-Trimmers
-Sorters
-Stackers
MATERIAL HANDLING EQUIPMENT
-Wastewood Chippers
-Chip Handling
ENGINEEERED WOOD PRODUCTS
-Sawing Equipment
-Handling Equipment
SCANNING & OPTIMIZATION
-Scanners
-Optimization Software/Hardware
If you call us at 800.BUY.USNR (800.289.8767) or email us at sales@usnr.com, we will be happy to send you additional information.
Q. I just bought USNR equipment from another mill, what information can USNR provide?
A. USNR is proud of the long-lasting nature of our products. If USNR support was used exclusively during the prior life of the equipment, we can provide you with detailed information related to service calls, replacement parts, conversions, etc. If USNR was not exclusively used to support the equipment, we can provide you with service technician who will thoroughly examine the machine and provide you with a report of the machine’s current state. Of course, USNR can certainly supply you with an original product manual. Give us a call to discuss your needs further: 800.BUY.USNR (800.289.8767).
Service AgreementsQ. Why do I need a service agreement?
A. Keeping your equipment in top working order provides many benefits to your mill and ultimately improves your bottom line. Regular service visits by USNR System Support Specialists will reduce down time due to machine failure, increase production, improve recovery and extend equipment life. To help you achieve these goals, USNR has established a maintenance service program consisting of a series of visits tailored to your individual requirements.
Q. What do I get if I invest in a USNR Service Agreement?
A. * The number of visits for your mill will be tailored to your specific needs. A minimum of two visits per year are required to participate in the program.
* Prior to the maintenance shut down, the service representative will arrive at the mill and spend two to four hours observing the operation of the machine center being serviced, talking with the operators to determine if there are any specific problems, and meeting with your management team.
* During the shut down, the service representative (working with your people if desired) will perform the preventive maintenance service, and repair or replace (with parts from your spares inventory) any malfunctioning components.
* After the mill starts up, the service representative will remain on-site for another two to four hours. He will again observe the machine center in operation and brief your management team on his findings
Q. What else do I get with a USNR Service Agreement?
A. Checklists and Reports:
Each time a service representative visits your mill, he will go through a detailed checklist of items for the particular machine center. You will receive a copy of the completed checklist along with any recommendations for mill personnel and items to be checked during future service visits. This approach provides continuity between visits and establishes a reference for mill personnel. It will also identify any problems found and allow you to track them until they are resolved.
TimberGrafx Plus Software Upgrades:
For systems currently running USNR¡¦s TimberGrafx package, implementing a maintenance agreement also entitles you to TimberGrafx software upgrades that become available during the time that the maintenance agreement is in effect. Upgrades may be downloaded from USNR or installed while the service representative is onsite.
System Backup:
As a part of the regular maintenance visit, the service representative will review existing computer software backup procedures. He will also make sure that the mill has a current backup for each system (including parameters).
Q. Is there anything else I should know about a USNR Service Agreements?
A. YES! You also get the following:
Inventory Audit:
The service representative will review your current spares and make recommendations for spares that are considered critical to system operation. He may also make recommendations for normal wear items.
Extended Phone Support:
Trouble calls that extend beyond one hour are normally chargeable to the mill. Mills which have a maintenance agreement in place will not be charged if extended phone support is required for one of the machines included in the maintenance agreement.
USNR Training:
Training sessions may also be included as part of the maintenance agreement. These sessions are held at our offices in Woodland or at your mill.
Q. What will a USNR Service Agreement cost me?
A. Service Rates:
Mills which sign up for maintenance agreements and schedule the visits for the coming year, will receive a reduced rate for these visits. Unscheduled emergency visits will still be billed at normal service rates.
TERMS & CONDITIONS:
Payment:
Payment for the maintenance agreement will be in four equal payments with the first payment being due when the agreement is initiated. The remaining payments will be due on three-month intervals.
Scheduling:
Visits will be scheduled at the time the maintenance agreement is initiated. Any changes to service dates need to be done at least three weeks prior to the visit. Maintenance visits are not scheduled during national holidays.
Perceptron AcquisitionQ. Why did USNR purchase Perceptron's Forest Products Division?
A. Everything about Perceptron is exceptional – products, people, market perception and brand recognition. Perceptron’s products and people compliment those of USNR. Moreover, they provide USNR with a solid product line expansion in the controls and optimization marketplace.
Q. Will USNR or Perceptron discontinue any product lines?
A. There are no current plans to discontinue any USNR or Perceptron product lines. We will continue to support existing systems. With the recent influx of capital, we may decide to tailor product lines based on the needs of the marketplace.
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